How the CLub Works
Choose Your Tier
Select the monthly experience that best fits your smoking style and preferences.
We Curate
Each month, our team selects cigars based on craftsmanship, balance, and reliability — using the same care and standards we apply in-store at Casa Familia.
We Ship
Your cigars ship Canada-wide on a set monthly schedule, securely packaged, humidified, and ready to enjoy.
*Billing occurs monthly. Cigars ship shortly after billing.
Bronze
The Daily Smoke
$100 / month + $25 shipping
At least 4 cigars
Join BronzeA dependable monthly selection designed for everyday enjoyment.
Regular smokers looking for a reliable, enjoyable monthly experience.
- Well-made cigars selected for everyday smoking
- Consistent construction and burn
- Balanced, approachable flavour profiles
- Brands chosen for reliability and value
Silver
The Reserva
$140 / month + $25 shipping
At least 3 premium Cigars
Join SilverA refined premium experience, curated with intention.
Smokers who prioritize premium quality and refinement over quantity.
- Premium craftsmanship and construction
- Established, respected brands
- More refined blends and flavour development
- A consistently elevated smoking experience
Gold
The Inner Circle
$180 / month + $25 shipping
At least 5 premium cigars
Join GoldOur most complete cigar club experience.
Enthusiasts who want more cigars, more value, and added member benefits.
- The same premium cigar standard as Silver
- A larger monthly selection with added value
- Occasional higher-priced or standout cigars
- 10% off online cigar accessories
- Complimentary Casa Familia swag (when available)
- Annual birthday cigar
- Priority access to club-related offers
Our Approach to Curation
What You Can Expect
- A thoughtfully curated monthly cigar experience
- A focus on craftsmanship, balance, and enjoyment
- Cigars selected for consistency, quality, and value
- A club designed specifically for Canadian smokers
Every selection reflects the same care, knowledge, and standards we bring to our in-store experience, curated by a family that takes pride in what we recommend.
Our Philosophy
We don’t chase trends or hype. Instead, we focus on cigars that deliver a consistently satisfying smoking experience at their price point, sourced from brands we trust and stand behind.
About UsShipping, Billing & Gifting
Shipping
- Ships Canada-wide
- Secure, discreet packaging
- Humidified and protected for transit
Billing
- Automatically billed monthly
- Billing occurs on a set day each month
- Cigars ship shortly after billing
Gifting
- Subscriptions can be purchased as gifts
- Ideal for birthdays, holidays, and milestones
Frequently Asked Questions
Membership Eligibility
Membership is available to individuals who are 19 years of age or older (or 18 where legally permitted). Age verification is required before any subscription is activated or shipments are sent.
Billing & Shipping
Subscriptions are billed on the 1st of every month.
Shipping is charged separately from the subscription price and is processed at the same time as your monthly billing. This ensures transparent pricing and accurate taxes based on your province.
No. Your monthly charge includes both your subscription fee and shipping, clearly itemized on a single transaction.
Cigars are shipped within 7 days of billing.
We currently ship within Canada only.
If a payment cannot be processed, your subscription will be paused until payment is resolved. Shipments will resume once payment details are updated.
Your first shipment will be processed within 7 days of your initial billing.
- If you join on or before the 15th of the month, you will receive that month’s selection.
- If you join after the 15th, your first shipment will be the following month.
Yes, providing you give us 30 days notice. Reach out to us. We are working on having this as an easy option to select within your subscription.
YES! Cigars are stored and packed under controlled conditions to preserve quality during transit.
Gift subscriptions are available. Please contact us for details.
Members are responsible for updating shipping details prior to the monthly billing date. Casa Familia is not responsible for shipments sent to outdated addresses.
Subscription pricing remains consistent unless otherwise communicated in advance.
Subscription Tiers & Product Selection
Each tier is curated monthly and includes at least the promised number of cigars. Selections are based on quality, balance, and availability. Specific brands or SKUs cannot be guaranteed.
Gold members may occasionally receive higher-priced or standout selections. Rare, collector, or limited-availability cigars are not guaranteed and are not a regular feature. When exceptional cigars become available, Gold members receive priority access.
Members may request a tier change by contacting us prior to the monthly billing date. Changes take effect the following billing cycle.
Each monthly selection is curated by Casa Familia to balance quality, variety, and value across origins, profiles, and formats. We love smoking new cigars!
Cancellations
You may cancel at any time with 30 days’ notice by contacting us via email or through your account portal.
No. Subscription charges are non-refundable, and cancellations do not apply retroactively to shipments already processed or billed.
Returns, Damage & Quality Issues
All subscription sales are final. Returns and refunds are not offered.
If cigars are damaged or missing due to courier mishandling, please contact us within 3 days of delivery. We will review the claim and may authorize a replacement at our discretion.
The following are not considered shipping damage and are not eligible for replacement:
- Uneven burn, tunneling, canoeing, or draw variations
- Wrapper splits, cracked caps, or cosmetic imperfections
- Issues related to storage conditions or subscriber handling
If a replacement is authorized, damaged cigars must be returned to Casa Familia at the subscriber’s expense.
Gold Tier Perks
Gold members receive:
- 10% off online cigar accessories
- Complimentary Casa Familia swag when available
- An annual birthday cigar
- Priority access to select club offerings
Perks are non-transferable and have no cash value.
Others
Yes. Casa Familia reserves the right to modify subscription offerings, pricing, or terms with reasonable notice. (30 days)
Casa Familia is not responsible for delays caused by carriers or for quality issues resulting from improper storage after delivery. Proper humidor storage is the responsibility of the subscriber.
Applicable GST, HST, and/or PST are applied based on the province of delivery and added at checkout.
Customer information is used solely for billing, shipping, and membership purposes. We do not sell or share personal data with third parties.
All subscriptions are governed by Canadian law, and any disputes will be resolved in the province in which Casa Familia operates.